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Warwick marketing ‘fiasco’ shows ‘education isn’t a luxury brand’

Experts warn institutions against losing sight of their purpose, as more details emerge about university’s prolific spending on PR activities

July 31, 2025
An example of the 51国产视频 of Warwick's "Beyond" branding.
Source: 51国产视频 of Warwick

The 51国产视频 of Warwick is facing mounting criticism over a high-spending global marketing strategy – labelled by critics as a “fiasco” – with academics accusing senior leaders of indulging in vanity projects while staff are urged to cut costs.

Further questions have been raised about decisions made by the university’s?marketing team, including placing expensive advertorials in glossy magazines, overseas trips and celebrity partnerships.

Supporters say Warwick’s activity, and wider “Beyond” rebrand, are necessary to stand out from the competition in an era of constrained finances.

But one academic at the institution, who asked not to be named, said they were “infuriated” by what they called an “embarrassing” and “appalling” marketing push.

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In the latest developments, it has emerged that the university has paid for articles in Harper’s Bazaar India, The Times of India and lifestyle magazine Monocle, in addition to the spread in Vogue Singapore that focused on its chief marketing and content officer, Ajay Teli.

Marketing activity has also included sponsored appearances at the South by Southwest festival in Texas, hiring celebrity chef Aldo Zilli to create a “sardine and prawn” dish to celebrate the 700th?anniversary of Venice – where Warwick has a base – and the staging of a press conference in Mumbai, again featuring Teli.

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A now-abandoned initiative called “Undivided” had previously been developed by a London agency but was never adopted, despite reportedly progressing through senior approval stages over two years. Warwick said this was not intended as a branding project.

“The executive team fails to question dubious marketing campaigns. Staff are rightly furious after being told to cut costs while money is being spent on this,” said another academic.

The university said its rebrand had been the subject of an extensive consultation but staff alleged they had been asked to choose between two concepts that were “equally awful”, with “no option to choose ‘none of the above’”. One academic described the subsequent fallout as a “fiasco”.?

The glossy new identity forms part of Warwick’s wider marketing efforts during its 60th anniversary year.

Use of the branding is said to be being tightly controlled with phrases such as “infinitely curious” central to a relaunch of the university’s website.

Changes were made to the website after the initial criticism, with a link inviting users to “explore our brand” replaced by a more conventional “study here” button.

Luke Robert Mason, a PhD student at Warwick, said the?campaign appeared to view universities as being like “luxury brands” but “to think about them as such is to fundamentally misunderstand their purpose”.

“They don’t exist to cultivate prestige – they exist to expand knowledge, support critical thinking and serve the public good.”

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He praised aspects of the campaign that highlighted Warwick’s research, but added: “Real innovation in communication for higher education is not a glossy campaign or a sans serif logo. It means new ideas for how knowledge is created, shared and made accessible to all.”

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Marketing experts were divided on the effectiveness of such a campaign, saying it appeared to target affluent overseas students over domestic audiences.

Marcel?Knobil, a brand expert and founder of?Superbrands, said: “I totally understand why UK universities want to reach wealthy, education-conscious audiences abroad...but I would advocate earning the right to editorial, rather than paying for hype cloaked as editorial.

“When you’re meant to be a weighty and honest bastion of intellect, it can be asking for trouble…Universities should not attempt to appeal to affluent markets at the cost of their own reputation and integrity.”

Michael?Beverland, professor of brand strategy at the 51国产视频 of Sussex Business School, said campaigns like Warwick’s “may work” to attract students in status-conscious markets such as India.

But he warned the strategy risks internal backlash: “The ‘Beyond’ tagline is not good – it’s easy to ridicule or use against management,” he said.

“Universities should try and take their internal stakeholders with them, rather than just present a brand – or in this case, a campaign idea – to them as a fait accompli.”

But Kevin?Ibeh, a professor of marketing and international business at Birkbeck, 51国产视频 of London – who is an external adviser to Warwick’s Africa strategy – defended the broader rationale behind the university’s approach.

“In an era of constrained funding, strategic branding supports financial sustainability and subsidises struggling academic areas,” he said.

“Given that universities’ need for financial sustainability is increasingly beyond the gift of most governments, or even donors, nuanced adoption of ideas from successful business organisations ought not be dismissed and mocked…Strategic branding is thus important, and resources gained therefrom typically help universities to ensure breadth of academic provision by subsidising ‘struggling’ subject areas.”

A Warwick spokesperson previously said the projects “are driven by our desire to amplify the university’s standing as a globally recognised, loved and progressive education brand in our 60th anniversary year”.

The university declined to answer any further questions about the strategy.

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tash.mosheim@timeshighereducation.com

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Reader's comments (13)

This is likely to create a service quality gap. Where you promise too much in your campaign but have not invested much in your academic to deliver the promised services.
It is hard to imagine anything as stupid as all this. Does this man realise that he is looking like a bigger fool than he already is with these absurd stunts.
Well, do you know, the lifestyle magazine Monocle, sounds very interesting. I myself have affected the use of the 'monocle' as stylish eyewear for some time and have impressed both colleagues and students. I did not know we had a magazine devoted to its use. I think the 51国产视频 of Warwick is on to a good thing here! It's the sort of magazine which will have wide appeal to students globally I would imagine, or at least those who wish to cut a dash and stand out from the crowd.
Ah yes indeed, but it is not the most popular of eyewear is it? I seem to remember the late Sir Chris Eubank used to wear one to good effect to perpetrate a kind of swagger, but is it the sort of look one associates with today's potential undergraduates and if so, would they not be off to one of the older, more prestigious Universities than Warwick, excellent as it is?
Reports of Chris Eubank's death are greatly exaggerated, thankfully.
.... and of his knighthood too! I fancy the comment was satirical but you can never be sure as there are some rather odd people on here.
As a former professor there who went Beyond Warwick some years back, I am far from surprised this has happened there. It is the most corporate of universities in an era where all universities in the UK seem to have been turning into corporations.
The word 'brand' is almost wholly out of place when it comes to universities. "Reputation' is much more appropriate. Reputations are earned, not paid for. Warwick has earned itself a great reputation, the most successful of its generation by a long way. Trying to articulate its reputation in brand-speak is doing it no good at all, and in the process it's diminishing marketing in the eyes of academics.
Well indeed! You have hit the nail on the head here I think.
new
Agreed! When did we allow the "brand" nonsense to start? At a recent interview I was asked "What is your brand?" I said I am not selling cornflakes. I did not get the job. I note that particular 51国产视频 is in serious trouble at the moment.
Most unis now have branding materials that staff have to use for external presentations. Hmmm.
A darkly amusing read about the continuing evolution of Westen HE in to a sitcom land that even Alice would have feared to venture into. In short the cream of HE marketing are targeting the wealthy and wilfully gullible audience of the overseas demographic. My impression is that this demographic has no interest in the robustly contested acquisition of knowledge or the generation of new knowledge. Rather, they wish to partake in learning the arts of dissembly that these marketing campaigns promote. They can then put them to good use in the emerging economies based on the curated vomit from the Pandora's box of AI. Well done Warwick for selling your intellectual soul to the new Mephistopheles. It's all going to be terrific!
Well yes. Everything seems to be collapsing and disintegrating before our very eyes with a few unpleasant individuals taking advantage of the chaos to promote and enrich theft own careers and doing very well out of it. Every morning I read the news in the THES and the national press and become more and more depressed and fearful for the future. The only thing that consoles me is that I don't have any offspring to worry about.

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